Shipping policy

At Ololos, we are committed to delivering your order to you as quickly and efficiently as possible. This Shipping Policy outlines our shipping methods, costs, and processing times for all orders placed through ololos.com.

Shipping Costs

We are pleased to offer 100% Free Standard Shipping on all orders, with no minimum purchase required.

Delivery Timeframes

Our standard delivery time is between 7 to 14 business days.

  • Please note that this timeframe includes both processing and transit time.

  • Business days are Monday through Friday, excluding major public holidays.

  • While we strive to ensure timely delivery, external factors such as customs clearance, carrier delays, or severe weather may occasionally extend delivery times beyond this window.

Order Processing

Orders are typically processed and dispatched within 1 to 2 business days of being placed. You will receive a confirmation email once your order has been successfully placed, and a subsequent email with your tracking information once your package has left our fulfillment center.

Order Tracking

Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's journey. Please allow 24 to 48 hours for the tracking information to update in the carrier's system after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange for reshipment. Ololos is not responsible for packages delivered to an incorrect address provided during checkout.

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please check with neighbors or your local post office. If you are still unable to locate your order after 48 hours of the delivery notification, please reach out to our support team so we can assist you in filing a claim with the carrier.

Contact Us

If you have any questions or concerns regarding your order's shipment or this Shipping Policy, please contact our customer support team at contact@ololos.com.