Refund policy
At Ololos, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a comprehensive 30-day money-back guarantee.
30-Day Money-Back Guarantee
You have 30 days from the date you receive your item (based on the tracking delivery date) to request a return. Since our standard delivery time is 7 to 14 business days, your 30-day return window only begins once the package arrives at your door.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Initiate a Return
-
Contact Us: Email our support team at contact@ololos.com to request a return. Please include your order number and the reason for your return.
-
Receive Instructions: If your return is accepted, we will send you instructions on how and where to send your package.
-
Ship the Item: Package the item securely and ship it to the provided address. Items sent back to us without first requesting a return will not be accepted.
Shipping Costs
While we offer free standard shipping (7 to 14 business days) on all outbound orders, customers are responsible for paying the return shipping costs. Return shipping costs are non-refundable. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damages and Issues
Please inspect your order upon reception. Contact us immediately at contact@ololos.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
-
Custom products (such as special orders or personalized items)
-
Gift cards
-
Items purchased on final clearance or marked as "Final Sale"
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Processing
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at contact@ololos.com.
